Effective Date: 7-9-25
Thank you for shopping at The Cleaning Source (www.thecleaningsource.com). We strive to provide high-quality carpet and hard surface cleaning tools, accessories, and chemicals to meet your needs. Please review our policy carefully before making a purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 3 days of delivery at:
📧 Email: shawn@thecleaningsource.com
📞 Phone: (775) 721-8335
Provide your order number, a description of the issue, and photos of the damaged/incorrect item. We will review your claim and, if approved, provide a replacement or refund at our discretion.
Shipping Errors
If you received the wrong item due to our error, we will cover return shipping costs for the incorrect product and send the correct item as soon as possible.
Non-Returnable Items
- Opened or used chemicals (for safety reasons)
- Products without original packaging
- Items purchased from third-party sellers
- Used equipment
Order Cancellations
If you need to cancel an order, contact us immediately. We will attempt to process your cancellation if the order has not yet shipped. Once an order has been processed for shipping, it cannot be canceled.
Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at:
📧 Email: shawn@thecleaningsource.com
📞 Phone: (775) 721-8335
📍 Mailing Address: 3110 Venture Dr, Las Vegas, NV 89101
Thank you for choosing The Cleaning Source!
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.